An eSIM is a digital SIM built into your device. You buy a plan, scan a QR or install manually, then switch to that data plan when you travel — without swapping physical SIM cards.

When should I activate my eSIM? ⌄

We recommend installing the eSIM shortly before your trip. Turn it on upon arrival so the plan starts in the right country/region.

Activation & Setup

How do I install via QR code? ⌄

On iPhone: Settings → Cellular → Add eSIM → Use QR code. On Android: Settings → Network & Internet → SIMs → Download a SIM. Then follow the prompts and set the new data plan as active when you arrive.

What APN should I use? ⌄

Most plans configure APN automatically. If required, check the plan card (APN field) or our email after purchase.

Plans & Pricing

Do plans auto-renew? ⌄

Most plans are one-time prepaid. You can buy another plan or a top‑up when needed.

Can I use Morocco plan across the region? ⌄

Some regional plans include multiple countries. Check the plan’s coverage list on the Morocco card.

Compatibility

Is my phone supported? ⌄

Most recent iPhone, Samsung, Google Pixel and flagship devices support eSIM. If unsure, check our Compatibility page or device manual.

Billing & Refunds

What payment methods do you accept? ⌄

Major credit/debit cards are supported. If your card fails, try another method or contact support.

Refund policy ⌄

Unused eSIMs may be refundable within a limited window. If activation failed due to incompatibility or coverage issues, reach out with details so we can help.

Troubleshooting

No data after activation ⌄

Make sure Data Roaming is ON for the eSIM line.
Restart device and toggle Airplane Mode.
Set APN if required by the plan.

Still need help?

Reach us and we’ll get back to you quickly.

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